We understand that sometimes a product may not be the perfect fit, and we want to make returns as smooth and straightforward as possible. In this section, you’ll find answers to common questions about our 30-day return policy, the condition requirements for returns, and how to initiate a refund. Our goal is to ensure you feel confident and satisfied with every purchase from Way 2.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Guidelines:
- Mini firewood must be returned in its original, unused condition (unburned).
- To initiate a return, please contact us by filling out the Contact Form on our website.
- Once your return request is submitted, we’ll provide instructions for returning your item.
- After we receive and inspect your return, we’ll process your refund or exchange. Please allow 5-7 business days for the refund to appear on your original payment method.
- If you’ve recently canceled your credit card or closed the account, we will issue store credit for the refund amount.
Exclusions:
- Firewood that has been burned or used is not eligible for return.
- Way 2 reserves the right to refuse returns and exchanges for orders that are deemed outside standard customer purchases. This may include, but is not limited to, orders placed via automated methods (such as bots), high-volume orders likely intended for resale, or orders associated with fraudulent return practices.
Refunds and Returns FAQs
We understand that sometimes a product may not be the perfect fit, and we want to make returns as smooth and straightforward as possible. In this section, you’ll find answers to common questions about our 30-day return policy, the condition requirements for returns, and how to initiate a refund. Our goal is to ensure you feel confident and satisfied with every purchase from Way 2. If you need further assistance, our team is always here to help!
What condition must the mini firewood be in for a return?
To be eligible for a return, the mini firewood must be in its original, unused condition—unburned and undamaged.
How will I receive my refund?
After we receive and inspect your return, we’ll process your refund or exchange. Refunds will be credited to your original payment method, and you should see it reflected in 5-7 business days.
What is your return policy for mini firewood?
At Way 2, we want you to be completely satisfied with your mini firewood. If you’re not happy with your purchase, you can return it within 30 days of receiving it for a refund or exchange.
How do I initiate a return?
To start the return process, simply fill out our Contact Form on the website, and our customer service team will guide you through the steps for returning your mini firewood.
Need further assistance?
Need help finding the answers you need? Fill out our Contact Form and our customer service team will be happy to assist.